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PRIVACY POLICY

Last Modified: December 29, 2008. This Privacy Policy is effective as of December 30, 2008 ("Effective Date").

The Privacy Policy applies to personal information that may be collected when you interact with Le Sérail The French Soap Store, Corp. Protecting the privacy and security of your personal information is a priority at Le Sérail The French Soap Store, Corp.

By doing business with or interacting with Le Sérail The French Soap Store, Corp. in the manner described in this Privacy Policy at any time on or after the Effective Date, you are accepting the practices described in this Privacy Policy and you expressly consent to the application of this Privacy Policy to the collection, storage, use and disclosure of all your personal information as described.

Le Sérail The French Soap Store, Corp. reserves the right to modify or amend this Privacy Policy at any time.


1. What personal information does Le Sérail The French Soap Store collect?

Personal information or information that can be used to identify, contact or locate you includes but is not limited to your name, e-mail address, billing address, shipping address, phone number.

2. Why does Le Sérail The French Soap Store collect personal information?

We collect personal information in an effort to provide you with a superior experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items that may be of most interest to you. Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you.

3. How does Le Sérail The French Soap Store collect your personal information?

(a). Information that you provide to us

In general, you can browse our website without submitting your personal information to us. However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:

  • Placing an order on our website:

    • When you place an order online without an account, you may need to submit personal information to us.

  • Creating an online account

    • You can create a password-protected FrenchSoapStore.com account to complete your online order. To create your account, we will ask you to provide us with personal information. If you use your online account to make a purchase, we will use the personal information stored in your account and/or require you to input additional personal information, such as credit card information, to complete your order.

  • Signing up for our Newsletter

    • You may choose to sign up for a free Newsletter. If you do so, we will ask you to provide your e-mail address in the sign-up section.

  • Contacting customer service

    • When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.


(b) Information automatically collected
There are circumstances in which we automatically receive and collect personal information from you. The most common of these circumstances include:

  • Cookies

For your convenience, we have provided a summary description of each of these circumstances below.

Information automatically collected when you visit our websites

When you visit our websites, we automatically record information that your browser sends whenever you visit a website. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access our websites; and the Internet address of the website from which you linked directly to our sites. We use this information to monitor the usage of our websites and as necessary for our business. This information does not include personal information.

Information collected using cookies

Like many online retailers, we use cookies to personalize and enhance your browsing and shopping experience. Cookies are small files that we place on your computer's hard drive to collect information about your activities on our websites. Cookies help us to: (1) speed navigation, keep track of items in your shopping cart, and provide you with content that is tailored to you; (2) remember information you gave us so that you don't have to reenter it; (3) determine the effectiveness of some of our marketing efforts and communications; and (4) monitor the total number of visitors and pages viewed.

Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. If you disable cookies, however, you will not be able to place items in a FrenchSopeStore.com shopping cart, and therefore you will not be able to place an order with us online. Also, by not using cookies, some FrenchSoapStore.com website features and services may not function properly.

Information collected using pixel tags

To help us understand the effectiveness of certain of our communications and marketing efforts, we may use "message format" and "message open" sensing technologies that use pixel tags. These technologies allow us to know if your e-mail program is able to accept HTML e-mails and, if it is, to: (1) send you e-mails in that format; and (2) determine if you have opened our e-mail messages.

Information collected from visitors from outside the United States

If you are visiting FrenchSoapStore.com from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed within the United States. The data protection laws in the United States may not be as comprehensive as those in your country. By interacting with FrenchSoapStore.com, you are consenting to the transfer of your personal information to facilities located in the United States.

The
FrenchSoapStore.com does not knowingly collect personal information from children

Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 ("Minors") are not permitted to use FrenchSoapStore.com websites without the permission and supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of the Barnes & Noble websites, we will remove that information as soon as possible.

4. How does Le Sérail The French Soap Store use your personal information?

FrenchSoapStore.com uses your personal information to provide you with a superior customer experience on our websites and, as necessary, to administer our business. For example, we use your personal information to:

  • Provide you products, services, information and display associated content and advertising;

  • Provide superior customer service;

  • Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our services;

  • Communicate with you about special offers, events, or new products or services that may be of interest to you;

  • Customize and enhance our websites and advertising;

  • Make communications necessary to notify you regarding security, privacy, and administrative issues;

  • Manage our business.

5. With whom do we share your personal information?

Protecting the privacy and security of your personal information is a priority at FrenchSoapStore.com. Le Sérail The French Soap Store, Corp. DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.

Le Sérail The French Soap Store
shares your personal information with:

  • Credit Card Companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions.

  • Law enforcement officials and as required by law. Le Sérail The French Soap Store, Corp. may release personal information to third parties when we determine, in our judgment, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; or (c) protect the rights, property or safety of Le Sérail The French Soap Store, Corp., our employees, our customers, users, or others.

  1. How do we secure your personal information?

    We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorized access and disclosure. In addition, we use industry-standard technology, such as firewalls and encryption in the transmission of certain sensitive personal information, designed to prevent unauthorized persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.

    We want you to feel confident whenever you visit our websites or otherwise. While we are focused on the security of your personal information and follow strict standards, processes and procedures that are designed to protect your personal information, we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.

    We do not, under any circumstances, store your credit card number or your 3 digit security code (CVV) in our systems.

    7. How do we respect your choices about your personal information?

If you do not have a FrenchSoapStore.com account, you may opt-out of the receipt of such communications by selecting the link at the bottom of any promotional e-mail communication and following the instructions.

8. Questions or comments and enforcement

If you have any questions about this Privacy Policy, please contact us at csupport@frenchsoapstore.com

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